Author: Jay Ross

In my last post I spoke about communication and how proper communication requires dissemination amongst your organization.  Today I want to talk about the other side of that, listening and asking probing questions.  One of the key mistakes a new Product Manager makes when talking to a customer is to immediately move from a brief…

Read time ~ 5 mins “I did not know about this, you are not communicating enough”.  As a product manager, you probably hear this phrase more often than you would like.  You have sent weekly status updates, published the product roadmap, published the product plan and the individual product initiatives, held go to market meetings…

My last post was about how product ideas are simply the tip of the iceberg, and explained how an idea goes from just an idea to a realized product.  A good friend of mine provided me a new title for that post, “The futility of ideas”.  That post was intended to provide insight for people…

The conversation changes like so many I have had before.  “I think I should be in Product, I have a great idea…”.  I had been talking with somebody who just got off the phone with a customer that was complaining about a bug.  The customer service professional brings me the list of ideas that he…